Resolved
James G Ntm

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Verified Reviewer
| map-marker Houston, Texas

Resolved: Food far better than Taco Bell, but Customer Service wasted my time.

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I originally wrote you asking if all Taco Casa locations are supposed to honor the TACO CASA SUPER CARD, or can individual stores decide not to accept them any longer?

I received three responses by email:

#1 You said you received my question.

#2 You said you posted an answer on my account on your website.

#3 You asked me to rate your company.

I went to your site, logged in and saw my original question, but there was no answer to my question.

Your emails are also confusing to read.

I would have given you a 4-star rating, but dropped it to 3 for wasting my time. You can do better, a lot better. We will probably still purchase from Taco Casa, but I will no longer be recommending it to friends as I did in the past.

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Pros:
  • Food better than taco bell
Cons:
  • Customer service did not answer my question

Preferred solution: I would like an answer to my original question. Contact James at 713-882-4273

Mary L Ukh

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Verified Buyer
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Verified Reviewer
| map-marker Paris, Texas

Employment

Taco Casa - Employment
Taco Casa - Employment - Image 2

I feel like I was just released but I'm just raising to my previous employer Taco Casa. We were short-handed the lobby needed to be cleaned so I was trying to do my due diligence and being the Shipley and maintaining and handling more than one thing at a time I did not remember to put up the the chairs back down but I was not done cleaning either she said they lost sales that day but then I sent the screenshot from the messages that she sent me and I do believe that was without cause of termination.

There are other cases where she had previously fired me but did not fire the other shift leave that was on duty I was the only one that got reprimanded I was someone taking off the schedule she left the other party on the schedule she did not write him up but she wrote me up and actually fired me.. she also smells marijuana on the back dock if you're not a friend of her she really doesn't give me there is no leadership I've asked for meetings amongst the management and shift lead

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Loss:
$12
Cons:
  • Upper management leaves early and comes back and clock out
  • Poor management leadership
  • Runs out of product

Preferred solution: My employment back

User's recommendation: Be open minded

1 comment
Mary L Dtc

I have more details if anyone is interested

Patrick R Rhz

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Younger gen Z cashier 5 Abilene Texas tells me tha police department there after op

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Taco Casa - Younger gen Z cashier 5 Abilene Texas tells me tha police department there after op

i ride my electric bike to Taco casa after riding to walmart and having realized i didn't have my bike lock keys feeling the unfortunate reality of this and finding nothing but overpriced bike seats i thank well *** I might as well go to Taco casa and not waste my trip well... (fact about me I never learned how to drive) and I see a cashier cashier #5 on my receipt who looked at me with a insidious look half the age of me giving me a treatment as though everything is my fault for the lack of what I presented him with while I'm almost 30 (29) in my mind I sometimes think of things to say in my defense to keep myself confidence and mental health good I tell him my resolution I came up with- that is (I should hold a sign up saying driving school is healthcare right?) i.e.

((socialism)) and he smarts off and tells me where the police station isWtf he should have been fired when he rung me up last time and didn't hear a word I said about how I'm trying to be frugal but eat a lot too, he didn't understand any of it, so even known the people behind him fixed the super burrito good, I was too nervous to eat it and didn't get to enjoy it (at all) this had me shakin, not to mention the same people that prepared it was walking back and forth to the bathroom while i was eating it, one female)~ but anyways I just don't believe that they should be indignifying me spending money there especially when I like the food and the only block on it for me to enjoy it is them, so for this reason I would like a refund,, 08/06/2023 6:11pm 50079

1402 E. overland trail Abilene TX 79601

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Loss:
$5
Pros:
  • Lots of black olives if youre into that
Cons:
  • Politics

Preferred solution: fire that punk

User's recommendation: don't go there if socialism gives you peace of mind they'll harass you

Mary L Dtc

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Verified Reviewer

Complaining

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Original review Oct 08, 2023
at this Taco Casa in Paris Texas #49. How is that management can threaten to bet up a customer in drive-thru and keep their job. Police were called and informed the worker that the customer had done nothing wrong. That the customer could eat their meal in their vehicle. But other employees get fired because of mistaken identity of another employees. And when mistake was proven the wrongfully intermediate employee still didn't get their job back. Someone explain this to me plz
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Loss:
$839

Preferred solution: Better management

User's recommendation: All rules are the same for All

Anonymous
map-marker Ardmore, Oklahoma

Poor service

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I frequent the Ardmore, OK Taco Casa store often. My wife is a vegetarian but loves the chili burger.

I have been ordering hers for a year the meat omitted and replaced with beans. Basically a burrito on a bun. I don't ask for a discount and don't mind paying an upcharge. Yesterday, I placed my normal order- the cashier wasn't sure how to ring it up so he asked the manager how to do it.

She told me that they could not replace the meat with beans- when I told her I'd done it for a year with no issues she proclaimed "well, we're not supposed to put beans on anything" I asked why (politely) and she said that was just the way it is, they would put the beans on the side but not on the bun.

I know it's not a big deal in the grand scheme of things but was this really a big enough deal to lose a customer over? I won't be back.

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User's recommendation: continue to eat there as long as you don't deviate from the norm, apparantly it's their way or the highway

1 comment
Guest

When the cashier said she wasn’t sure how to ring it up did you immediately tell her to just ring it up as normal and to verbally tell the cook no patty add beans? Or did you stand there hoping she’d do something cheaper?

Mary L Ukh

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Verified Reviewer
| map-marker Paris, Texas

Giving kudos

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Updated by user Oct 10, 2023

I've not been able to speak to anyone and all I do is continually leave voicemail messages

Original review Oct 02, 2023
Giving kudos to a looked liked hard working employee Mary @ Taco Casa. This night they seemed to be short handed and there this lady doing her best to take orders in drive-thru as well as the Lobby. And the other gentleman was trying his hardest to fill every order. She explained that their sorry for the inconvenience of the wait and that they were short handed and they appreciate us waiting so patiently. Me myself I wouldn't be able to do that.
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Pros:
  • Explained what was happening
  • Worked as a team
  • Took order with a smile
Cons:
  • More staffing
  • Better management

Preferred solution: Kudos for these two hard working employees

User's recommendation: They might need a raise and get more help

Marvel Gng
map-marker Abilene, Texas

Compliment a restaurant

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Store 42 in Abilene, Texasa shoutout to Andrea and the rest of that awesome staff out there! Superb customer service and a great lunch! Thank you!!!
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Preferred solution: Recognition to the employees at store 42! They were awesome!

User's recommendation: Stop by for great service!

David T Zjy

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Verified Reviewer

Way to expensive.

Come Taco Casa. Youre charging the price I would pay at a sit down Mexican restaurant for couple of tacos. Being the. Prices back down
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Preferred solution: Bring prices back down to equal to what you get

Augustine C Zpp

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Verified Buyer

Refund

Taco Casa - Refund
A Non-Authorized Payment was made with my card without my consent at a Taco Casa, I would like a refund.
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Loss:
$16

Preferred solution: Full refund

Kevin E Mtz

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Verified Buyer
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Verified Reviewer

I almost broke my tooth on foreign object in my taco.

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Taco Casa - I almost broke my tooth on foreign object in my taco.
My taco light had some kind of bone material and almost cracked my tooth. I typically enjoy Taco casa but it has gotten way too expensive for the quality of food you received. I understand tacos have grease but you don't want a whole mouth full and soggy crunchy tacos because of it. Gallon tea tasted like it was made two days before.
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Loss:
$30

Preferred solution: Full refund

Brad M Dnh

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Verified Buyer
| map-marker Arlington, Texas

Had not been there since before COVID

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Taco Casa - Had not been there since before COVID

I got the super salad $8.49 and Super Taco $3.99

Both way overpriced for what you get.

The taco was more like a 99 cent taco...hardly any meat, no real body to it..other than being a bit longer than an normal taco, it was not anywhere near the pre covid quality or quantity...

The salad was something I alway bought...it was more like half full and again, hardly any meat...mostly lettuce...shell had a greasy taste to it.

The folks with me decided all to expensive and after they saw what I got, no way. They went to Taco Bell which has some good deals on tacos and such.

Before COVID 2 of us went there every week...

Last for me for a very long time until I see pricing go down and better fillers.

Had a black gentleman there making food with a very bushy full beard that should have been covered too. Hat to wait also for someone to come to the register.

View full review
Pros:
  • Location only
Cons:
  • Overpriced - pricing itself out of sales
  • Servings much smaller - very little meat

User's recommendation: Go to Taco Bell or make your own...way overpriced and nothing in them.

Osha Iyp
map-marker Allen, Texas

ORDER WAS NOT CORRECT

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I drove in from out of town and was hungry. I stopped to order dinner, for me and my daughter at 1340 US HWY 377, ROANOKE, TX 76262, 2 Super Tacos, 2 combo burritos.

I got home had eaten my burrito and was looking for the other taco and it was no where to be found! I called (not the 1st or even 2nd time this happened) . Mind you I confirmed it with the guy a the window because he thought I had 2 orders! I called up there, guy on the phone says I need to bring the order back so they can correct it.

I said I am NOT driving back up there. I started to say something else and he HUNG UP ON ME. I called 4-5 times total no answer. Waited an hour or so called back, they answered, told the guy on the phone what happened and I wanted to speak to the mgr, I am the mgr, ummmm asst mgr, it was between 8-8:30 pm, he said he just got there, funny, not funny, same line was used in previous times.

What shift mgr comes to work that late in the shift??? Just curious. I said I would be there in the morning to speak to the mgr, he said he would be there. Not worth my gas to go back up there to have someone blow smoke up my backside AGAIN.

Sorry I am done with this TACO CASA. BEWARE CHECK YOUR ORDERS, these people obviously need a new Mgr and Asst Mgr.

Accidents happen - but to tell a customer YOU NEED to bring the order back so we can correct it - I didn't even get a receipt ! and was charged $15 for 2 tacos and 2 burritos OH WAIT that was 1 taco and 2 burritos!!

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1 comment
Becky Wto is a Liar.

Well if you do not drive back you are not entitled to get your order back. You had it coming to you.

They cannot correct your order based on your word. Also, how are you going to get the food that they forgot if you do not return?

You are not that bright. Please do not home-school your daughter.

Michale S

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Verified Reviewer
| map-marker Dallas, Texas

Complaining

I have mentioned to the lady before exactly what she did wrong and where she went wrong. And I'm sure if you contacted her she's going to make it seem like she's the victim. When in actuality I was the victim she sat there and judged me and don't even know me I'm pretty sure I make just as much money as she do maybe even more but she judged me just because of the way I look it's hot outside I'm sweating she's enough fit to be a Taco casa leader and if you guys don't believe me please give me a call meet me here at this location I'll gladly prove it to you my phone number is 214-206-****
View full review
Pros:
  • Pros good service good prices welcomely
Cons:
  • That manager

Preferred solution: Apology

User's recommendation: Do not be afraid of her Taco casa is a good place to visit and eat

Osha Iyp
map-marker Allen, Texas

EXTREMELY POOR CUSTOMER SERVICE

Last night I had driven in from out of town - stopped at Taco Casa, Roanoke, Tx . Ordered 2 super tacos, 2 combo burritos.

Confirmed the order at the window when picking it up at the window, because he thought I had 2 orders. So I repeated 2 super tacos, 2 combo burritos, he looked in the bag and said yes. I got home and had eaten my burrito, my daughter ate her taco and was working on her burrito and my taco was no where to be found. This is not the first time this has happened at THIS Taco Casa!!

I called and was told I would have to bring the order back so they could correct it. I said (and by this time I was not happy) I am NOT coming back up there! I started to say something else and they hung up on me. I called a minimum of 5 more times no one would answer the phone.

I waited about an hour and called again some guy named Tinsty or something like that said he was asst mgr and had just got there which was around 8 p.m.!!! Sorry I call BALONEY!!! WHAT shift manager comes to work at 8 pm??? AFTER the dinner rush!!

I told him I wanted to speak to the mgr and he said I am the mgr, ummm asst mgr, I said I would be in to speak to MANAGER in the morning. He said I will be here and I will make it right. It isn't worth the gas to drive up there for some guy who shows up to work at 8-8:30 pm for him to blow smoke up my backside AGAIN ( YES that is the same thing that the previous asst mgr told me, "I just got here ") I AM DONE WITH TACO CASA ROANOKE, TX!! BEWARE IF YOU GO THERE !!!

CHECK YOUR FOOD YOURSELF !! OBVIOUSLY they CANNOT COUNT OR just don't give a CRAP!!!

THIS TACO CASA USED TO BE A GOOD ONE!!! Not so much now!!!

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User's recommendation: BEWARE !!!! CANNOT drop picture of my receipt because I did NOT RECEIVE ONE

1 comment
Becky Wto is a Liar.

You are not that bright. If this is not the first time it happened one would think that they should check their order.

Also, how are they going to replace the order if you do not go back? Please do not homeschool your daughter.

They have other customers to deal with, and that is why they hung up on you. You have on common sense.

Jennelle M

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Verified Reviewer
| map-marker Thackerville, Oklahoma

Horrible experience at your Winstar casino location.

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I would like to know whom I may email regarding this issue. My boyfriend come to the casino generally 3 times a week and many times stay at the hotel, as was the case this last week.

On Tuesday, December 20 we decided to eat at your restaurant which is also something we do quite often. This time, just as last time, they were already closing off part of the restaurant two hours (and more) early, which also means they blocked off the exit. My boyfriend is legally blind and I am his guide. It's much easier for me to guide him through the exit so that we are not running into people.

There are booths right inside the exit where I can "seat" him then continue to order. When I went to place my order I noticed to my right that a young man was trying to get some sweet tea with no success. The container was empty!! I mentioned it to the associate taking my order.

She said it was ready, just not out. After I placed my order I waited for several seconds by the cannisters waiting for them to bring the new full tea. To bring attention to the problem I politely picked up and moved the canister. (I apologize.

My Bad!!). Immediately the *manager* comes over and rudely tells me, DON'T DO THAT!!! If you need tea, tell someone! I said, I DID!!

You don't need to be getting smart with me!! The back n forth went on for a couple of minutes. Instead of him apologizing for not having tea (and my apologizing for getting upset) he called security on me and said I started it, that *I* was belligerent! I thought speaking with operations would solve the issue but instead, they took his word over mine.

And because he told security he wanted me to leave, security made my boyfriend and ME leave!! I got punished for something YOUR manager did. Had he been doing his job, had there been sweet tea, this issue would be a non issue. He might say that I ordered my food to go anyway.

That is NOT true! I, again, was trying to be helpful so I wouldn't have to "bug" your line guys to get to go lids etc as we leave. I told the order taker I wanted the NACHOS to go, NOT the WHOLE order!

Is that really how you treat your patrons? Do you really want to potentially lose business by closing down a portion of your restaurant early?

People walking by and not familiar with your hours might assume you are closed and walk on.

I am VERY upset that he made me leave ("kicked me out") when it was his issue to begin with. Had he not smarted off to me, the customer, I would not have reacted.

I treat people with the utmost respect and I expect the same in return. He either needs replacing or retraining!

View full review
Loss:
$30
Pros:
  • Value
Cons:
  • Customer service

Preferred solution: Apology

1 comment
Guest

You were acting like an animal. You got what you deserved.

Anonymous
map-marker Plano, Texas

Didn't receive order

Didnt receive order in drive thru. I have disputed charge with credit card company. You should provide a phone number for issues
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About

Summary

Taco Casa is a quick service restaurant which specializes in fresh food and tacos. It was founded in 1972. The restaurant headquarters is based in Dallas, Texas, USA. Taco Casa offers the following menu: chilada, super burrito, super nachos, chili burger, and bean burrito. Visitors can also order coke, diet coke, root beer, pink lemonade, and iced tea drinks. There are more than 80 Taco Casa locations across the Texas area where is it possible to buy a gift card. The restaurant sells T-shirts, bobbleheads, and pencils. It ships their products worldwide. Available payment options are Visa, MasterCard, American Express, and Discover. Taco Casa also offers a franchise program.

Taco Casa reviews and complaints

Taco Casa is ranked 32 out of 440 in Fast Food category

Area Served

USA

Payment Methods

VISA

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