Trena M Bno
map-marker Tuscaloosa, Alabama

Roaches

I've been wanting Taco Casa for years now finally get there and order.... As I wait for my order a whole army of roaches come from where they fix the food and started playing soccer... I politely showed the manager and said you can cancel the roaches to go & give my $ back...
View full review
Reason of review:
Bad quality
Meka Zwg

Terrible 4000 S.Collins arlington tx location

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
The manager Maria as well as the drive thru clerk need to be fired customer service is just plan horrible food was put together sloppy once I asked about correcting my food drive thru female clerk dismissed me with a closed window went inside manager was no better. I received a refund. Went back the next day 8/2/18 same drive thru clerk same horrible attitude
View full review
Bruce J Axp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cleburne, Texas

Disappointed with service

I just went through the drive through at the Taco Casa in Cleburne. I ordered to super burritos without tomatoes. I emphasized twice no tomatoes. I get home and both loaded with tomatoes. I called to complain but they didn't seem to care. When I told them that I would not be able to eat them and would just to throw them out all she said was okay. I kept complaining and her excuse was that they're training someone new. She finally offered to remake them but I live five miles from there. It was a waste of my time. I cant see making two trips for a total of twenty miles because they simply can't take a simple order.
View full review
Ikram Ybb

Store won't answer phone

Great guy at corporate hooked me up with correct number!
View full review
Reason of review:
Good customer service
Brinkley Pju
map-marker Burleson, Texas

Rude Owner and Manager. Dirty store. Food poisioning.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
The Taco Casa in Burleson is by far the nastiest place I have ever eaten. The store was not clean. People where out of uniform and looked like they hadn't showered in weeks. And when I called the store both the manager and the owner were rude and trying to call me a lier.
View full review
Reason of review:
Bad quality
Prudy Elx
map-marker Irving, Texas

Didn't get all of my food

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I ordered a super nachosb to go from Taco casa 1311 W airport Frwy Irving Tx 75062. I didnt even get refried beans or the taco meat. I didnt think that order would be so hard to follow.
View full review
Reason of review:
Order processing issue
Denise S Pqr

Need better training

I ordered a large sweet tea and when i got home it had cleaning product in the bottom of cup. It burnt my tongue.
View full review
Perrion Eit
map-marker Arlington, Texas

Terrible Employee Attitude

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I tried to order a side of jalapeños and was told that I will be charged for 2 sides if I pay with my debit card. The manager told some *** story about how the system doesn’t allow a card purchase for anything less than a $1.00. Well, it sounds like jalapeños should be free then! Is it really worth losing customers?
View full review
Reason of review:
Pricing issue
Charles M Sdz

My experience at Taco Casa

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
After reading customer complaints on food, service and staff I find that none of this true at the Moore, Oklahoma location. I am impressed with the folks that work the counter as well as those in the kitchen. I find that the service is above the norm and the kitchen is lightning fast. It is not unusual for my order is prepared and waiting on me before I can get my change into my wallet. The appearance of the dinning area is superb. There is hardly a minute or two goes by that one of the staff is cleaning tables, floor etc. Also the windows are clean which is one of my criteria before ordering. If the windows are not clean it makes one muse what else needs attention. Last but not least is the quality of the paper goods and especially the plastic forks. The appearance is not only classy as it makes one think of priceless silverware, which is not apt to collapse if a little pressure is applied such as cutting something into a bite size portion. Other establishment offer utensils that not only scream cheap but are very frail. Thanks for coming to the area known as Moore, Oklahoma Chuck ( a happy customer ) Like
View full review
Pros:
  • Refer to preceding text
Reason of review:
Refer to preceding text
1 comment
Guest

I wonder who submitted that comment? Taco casa staff or ownership maybe?!!!! Lmao!!!!!!!

Sheril Saf
map-marker Mesquite, Texas

Stay away from the location on South Galloway in Mesquite

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I ordered two Tacos at the drive thru from Laura who is suppose to be the manager. She wanted to argue with me for five minutes that I didn't order what I did yet I have been getting the same thing for many months before this location was sold to the new owner. This Laura manager has the worst attitude and if you want to ruin your day this is the place to go.. Avoid and go to the Garland and I-30 store that Greg owns and you will get the most professional people who know how to make your day brighter. There is a reason this store has minimal sales and minimal people in the drive through. They have had a bad name for quite a while in a location that people drive five miles to get better service and better attitudes. I use to do printing for this corporation and it is a store problem not a corporation problem and Talking to some of the employees the new owner is know better managing his employees. That manager Laura will cause me to continue to drive to the Garland store.
View full review
Loss:
$20
Pros:
  • These employees in this location named christy yest
  • And ashley
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

SALLY J Ikb
map-marker Bryan, Texas

Order not processed correctly

I placed an order today (7/19/18) at the drive-thru location #68-Bryan and when I arrived back at my office the order was wrong. I ordered 1 Chilada w/o beans and 1 Super taco w/o lettuce. The Chilada HAD beans! The taco was put together correctly, however the shell was old and very stale. Not the first time for stale taco shells at this location.

I enjoy going to Taco Casa because I feel the food is fresher and has better ingredients than Taco Bell - but if this location (near my office) is not going to process orders correctly and use old products, I won't be going back :(

Order: DT1 #109 at 12:30pm (20032)

No more to say about this issue, just trying to type 100 words so this message can be sent.

View full review
Loss:
$800
Reason of review:
Bad quality

Preferred solution: Full refund

Kelly M Iqp
map-marker Fort Worth, Texas

Holiday hours

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Don't understand why y'all close on small holidays like July 4th or May 28th that's ridiculous you need to make money instead of being closed
View full review
Tristan H Jbh
map-marker Cincinnati, Ohio

Am I supposed to do your job for you?

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Just left taco casa in Walnut hills, Cincinnati Ohio. Got yelled at for throwing garbage in the garbage can because there was no bag. This damn thing was already a quarter full. The two women in there were a couple of hos. Flirting at the drive through, distracting them from giving me my change for over five minutes. Also garbage all over the condiment station, which was a mess.
View full review
Reason of review:
Bad quality
Jonas Cqw

Metal found in my burrito

We use the location on cooper street in Arlington tx.We use them 2-3 times a month never a issue other than small portions sometimes.Tonight was eating and felt something was small metal looked like tip off a fork or something.Icalled right away thinking the manger whould be concerned and remove the pan of beans encase.Nope he chould careless didnt even seemed superised by it...I didnt finish my food and lost my want for taco casa.Just hope my family or myself didnt eat any of it by accident...Im sure this was a freak thing but the lack of even carring???I didnt want anything its not worth a dollar yo dive back and didnt want it remade so you think he take it serious...

View full review
Reason of review:
Bad quality
Lachell Rmt
map-marker Mansfield, Texas

Call to Corp because Franchise refused Gift Card.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Our closest Taco Casa is in Mansfield TX. My 85 yr old mother who received Taco Casa Gift cards from grandkids at Christmas. We have used gift cards before at the Broad St. Location in the past but was refused today. She was embarrassed and disappointed! The 2 employees emphatically enforced their store owners right to do as he wished. As a consumer.... I believe a fundamental concept of owning a franchise requires a realistic adherance to basic standards when operating a restaurant under a corporate umbrella. I recognize that not all advertised discounts or coupons will be accepted if a franchise does not participate..... But Taco Casa Gift Cards?? This Mansfield Taco Casa and two Arlington locations at Cooper and the other on Collins are operated by the same owner. I feel like removing the great reviews I have given the Mansfield location on Google. Buyer beware..... What say you as a consumer?
View full review
Reason of review:
Not as described/ advertised
  • 1
  • ...
  • 5
  • 6
  • 7
  • 8
  • 9
  • ...
  • 10